Refund Policy

1. Overview

At MaxLeads, we strive to deliver exceptional value with our B2B lead generation services. We understand that circumstances may arise where a refund is warranted. This policy outlines the conditions under which refunds may be issued.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Delivered: If the purchased service was not delivered or activated within 48 hours of payment.
• Technical Issues: If persistent technical issues on our end prevent you from using the Service, and our support team is unable to resolve them within 7 business days.
• Duplicate Charges: If you were charged more than once for the same service.
• Within Cooling Period: If you request a refund within 7 days of your initial purchase and have not extensively used the Service.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• After the 7-day cooling period has passed
• If a significant portion of the service has already been consumed or utilized
• Account suspension or termination due to violation of our Terms of Service
• Change of mind or decision not to use the service after activation
• Third-party service failures beyond our control

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at contact@maxleads.in with the subject line "Refund Request".
2. Include your account email, order/transaction ID, and the reason for the refund.
3. Provide any relevant screenshots or documentation supporting your request.

5. Refund Processing

Once we receive your refund request, our team will review it within 3–5 business days. If approved, the refund will be processed to your original payment method within 7–10 business days. You will receive an email confirmation once the refund has been initiated.

6. Partial Refunds

In some cases, we may offer a partial refund or service credits based on the extent of service usage. Partial refunds are calculated on a pro-rata basis from the date of the refund request.

7. Subscription Cancellations

You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period. No refund will be issued for the remaining days of the current billing cycle unless covered by the cooling period.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at contact@maxleads.in.